Warranty

Barchie Australia Warranty

Barchie Australia provides a five (5) year warranty on all hardware products.

For a return and exchange or refund under warranty, please contact Barchie Australia by email and provide the following:

  • Purchase order number or Barchie Australia invoice number relating to the fault products.
  • Quantity of faulty products to be claimed under warranty.
  • Images of faulty products and defects to be claimed under warranty.

Following an inspection and assessment for defects, the warranty claim will be approved or denied.  Should the warranty claim be approved, an exchange or refund will be processed immediately with associated documentation provided to the customer. Please allow time, generally three (3) days, for:

  • Replacement products to be dispatched and shipped to your location.
  • Any refund to be processed through merchant services. Barchie Australia is unable to control the merchant payment system.

If the warranty claim is approved, Barchie Australia will request the faulty products to be returned to our location for investigation and assessment as part of our quality control process. Costs associated with return freight will be borne by Barchie Australia.

The following will not be approved under warranty:

  • Claims in which purchase documentation cannot be provided.
  • Any product outside of the warranty period.
  • Sale items.
  • Custom of special order products.
  • Normal wear and including regular use.
  • Product which have not been installed by a qualified tradesperson.
  • Products which have not been maintained in accordance with the care and maintenance instructions.
  • Products which have undergone repairs or alterations.
  • Use of products other than in accordance with the expected and reasonable use.
  • Accidental damage caused by environment factors such as:
    • Discolouration by ultraviolet light.
    • Tarnishing by environmental conditions such as coastal or high moisture areas.
    • Damage caused by hot or cold environments.
  • Damage caused by exceptional circumstance.
  • Products not purchased from Barchie Australia or authorised partner.
  • Products purchased from outside Australia.

See Barchie Australia Terms of Trade for more information on warranty and liability.

The Barchie Australia Warranty is subject to change without notice.